Hem

Hem is a progressive design brand and platform that collaborates with vanguard designers and renowned European manufactures to deliver high-quality furnishings. Their goal is to inspire creativity and drive the industry forward through innovation and experimentation. Hem offers sustainably sourced materials and products built to last, while their business model focuses on owned channels and a direct connection with their customers. They are committed to the value of great design, empowering employees, and reducing their environmental impact. Founded in 2014 in Stockholm, Sweden, Hem strives for excellence in all aspects of their operations.

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Hem

Overview

Headquarters

Stockholm, Sweden

Year Founded

2014

Parent Company

Ormand AG

Related Brands

William Sonoma Home, Pottery Barn, Pottery Barn Kids, PBteen, Rejuvenation

Price

Welcome Discount

10%

Price Range

$$-$$$

Free Shipping

No

Return Policy

30-day

Design

Aesthetic

Scandinavian Modern

Design Services

Not Available

Designer Collaborations

Yes

Quality

Quality Level

Mid-High

Reviews on Website

No

Furniture Product Warranty

5-year

Distribution

Hem is a retail company specializing in furniture and furnishings. Their distribution strategy involves selling products online and through showrooms, as well as offering a Trade Program with a 25% discount. This allows customers to access their products in multiple ways, providing convenient options for both purchasing and delivery. Hem also leverages the Trade Program to maximize customer satisfaction and loyalty, creating an attractive incentive for frequent buyers. This combination of accessibility, convenience, and value makes Hem's distribution strategy highly competitive in the market.

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Store Types

Online, Showroom

Product Types

Furniture, Furnishings

Trade Program

Yes

Trade Discount

25%

Services

Hem provides white glove delivery to select cities, as well as offering product warranties and free swatches. They offer made to order items and feature an in-house design team that works on designer collaborations. However, Hem does not provide in-house design services or a registry. Their service strategy focuses on providing customers with a range of high-quality products with the convenience of delivery, warranties, and extra services such as free swatches and designer collaborations.

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White Glove Delivery

White Glove Delivery to Select Cities

Registry Available

No

Made-to-Order Items

Yes

Free Swatches

Yes

Hem

Image source:

Hem

Sustainability Mission

Hem is committed to sustainability by focusing on four key areas: local production, logistics, build quality and materials. Production takes place in Europe and India, where the highest environmental and social standards are adhered to throughout the supply chain. Logistics are optimized with full truckloads and ocean containers, while build quality is achieved with durable fabrics and a 0% claims target. Materials are carefully selected for quality and sustainability standards; steel is made from at least 20% recycled content, fabrics are EcoTex or Ecolabel certified, leathers produced in accordance with international standards for animal welfare, foam is REACH certified, and timber responsibly sourced within the EU.

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Sustainable Product Certifications and Programs

EcoTex, Ecolabel, Martindale Test and REACH are sustainable product certifications used by the retailer Hem to ensure their products adhere to the highest environmental and social standards. EcoTex certified fabrics have a minimum of 70,000 Martindale and all steel is made from at least 20% recycled content. Leathers are produced in accordance with international standards for animal well being and have full traceability back to the farm. All foam is REACH certified timber is responsibly sourced within the EU. These certifications demonstrate Hem's commitment to sustainability and their efforts to reduce waste while increasing quality.

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Sustainable and Equitable Labor Programs

Hem works with local manufacturers and craft people to ensure the highest environmental and social standards are met, adhering to EU environmental standards and industry certifications. They partner with suppliers that embody their values, employing certified processes targeted at environmentally and socially responsible practices. Hem also uses GoodWeave-certified manufacturers in India for their rug collections, guaranteeing sustainable and equitable labor programs.

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Frequently Asked Questions

What is Hem?

Hem is a design company that specializes in creating high-quality, contemporary furniture, lighting, and accessories. The brand is known for its innovative and functional designs that blend traditional techniques with modern technology.

Where is Hem furniture made?

Hem collaborates with a network of European manufacturers to produce their eclectic range of furniture. They ensure that production occurs close to the source of materials and design expertise to maintain quality and craftsmanship.

Who owns Hem?

Hem is an independent company that is owned by a small group of private investors who share a passion for design and a commitment to delivering exceptional products.

When was Hem founded?

Hem was founded in 2014 with the goal of crafting original designs accessible to a broader audience without compromising on quality or design integrity.

Why is Hem so expensive?

Hem furniture is priced to reflect the high-quality materials, meticulous craftsmanship, and design innovation that goes into each piece. The company invests in sustainable practices, fair labor, and attention to detail, which contribute to the overall cost.

What style is Hem?

Hem boasts a Scandinavian-inspired minimalist style with a modern flair. Their offerings are characterized by clean lines, neutral colors, and versatility, making them suitable for a wide range of interior spaces.

What is Hem's return policy?

As per Hem’s policy, items are not eligible for return due to the made-to-order nature of their products. This ensures each piece is crafted specifically for each customer, reducing waste and ensuring quality.

Does Hem have physical locations?

Hem does not maintain traditional retail stores, but they have a presence in select cities through Hem Pro locations, catering to design professionals. Customers can experience Hem's innovative designs in various exhibitions and design festivals or visit their headquarters in Stockholm, Sweden, by appointment.

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Self-Claimed Sustainability

Hem great design can enrich lives. That’s what we believe at Hem. As an independent design brand and platform for progressive thinking, we aim to inspire the creative community through collaboration, innovation and experimentation.We collaborate with vanguard designers and renowned European manufacturers to deliver

Handcrafted

Artisan Handmade

Local

Assembled in the USA

Assembled in the USA

Low-VOC

Nontoxic

Reclaimed

Recycled

Upcycled

Salvaged Wood

Water-Based Finishes

Water Efficient

Recycled Water

Organic Cotton

Responsibly Sourced Materials

Eco Delivery

Contributor

Christi Farrell

Christi is a licensed architect and interior designer specializing in sustainability. She enjoys teaching design and bringing transparency to the impact that furniture has on our planet.

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