Founded in 1979 and based in Corte Madera, California, Restoration Hardware (RH) curates luxury lifestyle markets, providing premium furniture, textiles, lighting, and decor. It operates galleries and outlets across the U.S. and Canada with expansive digital platforms. Committed to environmental stewardship, RH integrates sustainability into its operations from using reclaimed materials in product collections to printing source books on FSC Certified paper. The company also upholds rigorous vendor codes for ethical sourcing and has received accolades for restoring historic buildings as part of its architectural legacy initiatives. RH actively supports community through programs like donations to Habitat for Humanity.
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Restoration Hardware
Curated by:
Christi Farrell, RA
Updated:
May 4, 2024
Headquarters
Corte Madera, California
Year Founded
1979
Parent Company
Catterton Management Co.
Welcome Discount
None
Price Range
$$-$$$
Free Shipping
No
Return Policy
30-day
Aesthetic
Traditional, Transitional
Design Services
Free For Members
Designer Collaborations
Yes
Quality Level
Mid-High
Reviews on Website
No
Furniture Product Warranty
5-year
Restoration Hardware employs a dual-channel retail strategy, blending a robust online platform with visually rich showrooms. This approach not only caters to digital-native shoppers but also appeals to those who prefer an in-person experience, allowing them to interact directly with high-quality furniture and furnishings. The retailer enhances its appeal to design professionals through a trade program, offering a 25% discount on full-priced items and 20% on sale items. This strategy effectively broadens its customer base, encompassing both individual consumers and industry professionals, thereby maximizing market reach while retaining upscale branding.
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Store Types
Online, Showroom
Product Types
Furniture, Furnishings
Trade Program
Yes
Trade Discount
25% on Full-Priced Items 20% on Sale Items
Restoration Hardware elevates the shopping experience with its White Glove Delivery service, ensuring products arrive seamlessly at your doorstep. While product warranties are unspecified, the company enhances customer satisfaction by offering registries and made-to-order items, tailored to individual tastes. Free swatches help in making confident choices. Furthermore, Restoration Hardware invests in creativity through designer collaborations and boasts an in-house design team that provides complimentary services to members. This strategy not only caters to personalized home decor needs but also fosters a close-knit relationship with customers by focusing on exclusive and bespoke services.
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White Glove Delivery
White Glove Delivery
Registry Available
Yes
Made-to-Order Items
Yes
Free Swatches
Yes
Image source:
Restoration Hardware
Restoration Hardware focuses on environmental stewardship through sustainable practices. Key initiatives include using reclaimed materials, ensuring responsible wood sourcing, and utilizing Forest Stewardship Council certified paper for printed materials. Emphasis is placed on digital alternatives to reduce paper use, recycling programs to divert waste from landfills, and energy-efficient operations across facilities. Additionally, partnerships with Habitat for Humanity support community engagement while donated goods help reduce waste. Efforts also extend to maintaining high standards in vendor conduct and supporting ethical treatment within the supply chain.
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Restoration Hardware's sustainable product certifications include being Greenguard Gold Certified for certain RH Baby & Child merchandise, ensuring strict chemical emissions limits and screening procedures are met.
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Ecolabel
SCS Indoor Advantage Gold
Martindale Test
Restoration Hardware's equitable labor programs include Fair Working Conditions, GoodWeave Certified, and Label STEP. These initiatives ensure fair and ethical treatment of workers, compliance with local laws, and transparency in the supply chain. Partnerships with non-profits monitor vendors for working conditions, labor standards, and responsible practices. Certification and audits guarantee adherence to standards and guidelines, promoting safe products and appropriate working environments. Collaboration with Benchmark International monitors endangered plant species use, while guidelines address conflict minerals and animal welfare in the sourcing process. Retailer emphasizes sustainability and ethical practices throughout its supply chain.
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Restoration Hardware, now known as RH, is a luxury home furnishings company offering high-end furniture, lighting, textiles, bathware, decor, and more. It stands out for its upscale products that cater to a discerning clientele, emphasizing an aesthetic that reflects a classic and timeless design ethos.
RH furniture is produced by various vendors and artisans from around the world. The brand sources its materials globally, including countries like the United States, India, Indonesia, and China. By doing so, RH can incorporate a diverse range of craftsmanship and materials into their furniture collections.
As of the last available public information, Restoration Hardware is a public company traded on the New York Stock Exchange under the ticker symbol "RH". Its ownership is distributed among various shareholders including institutional investors, private shareholders, and company executives.
Restoration Hardware was founded in 1979, starting as a small store in Eureka, California that sold vintage hardware and fixtures for home restoration.
Restoration Hardware's products are considered expensive due to several factors. The brand is positioned as a luxury retailer with a focus on high-quality materials, exceptional craftmanship, and unique designs that meet the high standards of upscale interiors. Moreover, its business model includes significant investments in large and beautifully presented galleries, which contributes to the overall brand experience and pricing strategy.
Restoration Hardware is characterized by its timeless, updated classics, and cohesive design philosophy. Their style heavily leans towards a blend of American and European classic design, featuring minimalist aesthetics with a focus on comfort and luxury. RH's style is often described as clean and sophisticated, echoing both historical design elements and contemporary trends.
Restoration Hardware's return policy, though subject to occasional updates, generally stipulates that they prioritize customer satisfaction and hence accept returns of non-furniture items within a certain time frame as long as the items are in original condition and packaging. However, the sale of furniture and other custom-made items are considered final sale and cannot be returned. Customers are encouraged to review the RH return policy thoroughly before making a purchase.
Yes, Restoration Hardware has physical locations known as RH Galleries, which are much more than typical retail showrooms. These galleries are designed to be luxurious spaces that showcase their collections in architecturally impactful settings. With locations across the United States and Canada, customers can immerse themselves in the RH experience by visiting these curated spaces that highlight the brand's commitment to artistry, design, and unparalleled quality.
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Contributor
Christi is a licensed architect and interior designer specializing in sustainability. She enjoys teaching design and bringing transparency to the impact that furniture has on our planet.
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